Exchange Returns & Refund
- If you want to exchange your product then please inform us within 7 days of receiving the product.
- Items purchased under discount are not eligible for exchange or return.
- Any product customised as per your requirement are not eligible for exchange.
- Sarees and Dupattas are not eligible for exchange.
- Exchange is provided for size issues within same product. Please note that we don’t have facility of reverse pickup. Customer has to return the product to us at their own cost, we suggest sending it by speed post.
- Every product has an extra 2-3 inches margin inside the clothing, that could be used for alterations. Minor size issues can be altered at your end
- We can only provide exchange for size only once. repetitive exchange for size is not allowed.
- Please ensure that the product is in its original condition and tags are intact. Product which shows that it has been worn or altered will not be eligible for returns or exchanges.
- We will inspect the condition of the product before processing any exchange.
- If the same product is not available then you can exchange it with any other product or we will issue a store credit which is valid for a period of 12 months.
Process of Exchange :-
Please mail us at: support@doribymeenu.com
Or message on our whats app number: 7723073059
You can also message us on Instagram
Do mention your order number in all correspondence.
We will get back to you on 24-48 HRS and will guide you through the process.
Exchange Verification:-
Once we receive the product back, we will inform you the receipt of the product. We will ship exchanged product only once we have received the product.
We reserve the right of approval or rejection of Exchange, if other than size issues
We will not allow size issues exchange in case returned product has been used or altered or damaged at your end.
Returns
Since our products are made to order and are made with lots of love and effort for you, it is not possible to accept returns. We provide size exchange within the same product. We do not provide return or refund for any product.
Return is accepted only in the following condition.
- Please inform us if you have received the wrong product. We will arrange for a pickup and send you the correct product.
- All products go through quality checks at various level. In an unlikely event of you receiving a damaged or defective product, please inform us within 48 hours. We will replace it with a new product.
- Please note that as hand block printing is a traditional technique that is done by hand, there may be slight variations and irregularities in the print this is not to be considered a defect.
Customization
As our products are made to order, we can customize most of the items according to your requirement. Please contact us for this.
